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Frequently Asked Questions
1. Do I need to check in at the reception desk each time I
visit?
Yes, every time you come to Four Seasons Health Club you must
check in at our reception desk by scanning your membership card.
If you do not show your card, you will not be permitted to enter
the club.
2. How do I get a locker when I visit the club?
After checking in, go to the locker room and choose a locker. To
insure maximum protection for your belongings, you will need to
deposit .25 cents to use a locker. Follow the directions for
obtaining your key and lock it when you leave the room (Four
Seasons Health Club is not responsible for personal belongings).
3. How do I get started with some help beyond my basic
membership?
If you have not already done so, we strongly urge you to get on
the Fast Track to Fitness Program! This specialized 60 day shape
up is proven to get unbelievable results in a short period of
time (See page 12 of this packet for more information).
4. What kind of help can I expect as a new member since I am
not an experienced club user?
We pride ourselves on providing the most friendly, knowledgeable
staff. This means we will be pro-actively looking for ways to
help you. However, we do suggest taking advantage of our
orientation workshops and strongly recommend a personal trainer.
5. What if someone is using a piece of equipment I want to
use?
If someone is using a piece of equipment you want to use, wait
for them to finish their set and simply ask if you can do a set
next. This is called “working in”. We have tried our best to
provide enough equipment to avoid this; however, this is our
recommendation if such a situation occurs.
If a member is hogging a machine or refuses to “work in” please
speak with a trainer about the situation and let them handle it.
6. If I have a problem with my membership whom do I call?
You would contact Member Services at 856-881-9418 ext. 10 at any
time.
7. Cleanliness is important to me. How can I help keep the
club clean when I visit?
Please use a towel when working out on the equipment. When you
are finished using a piece of equipment, especially cardio,
please use our disinfectant spray and clean the machine. We
appreciate your efforts in promoting a healthy environment.
8. Can I bring a guest?
Sure! We’d love to have them visit. It’s always fun to workout
with a friend or family member and we encourage you to bring as
many as you want.
Guests will need a valid driver’s license or photo
identification for proof of age and address when they check in.
There will be a $10 guest fee.
If your guest decides to become a member, their $10 fee will be
applied to their enrollment fee.
9. What should I wear to the club?
You should wear comfortable clothes like sweat pants or shorts
and a t-shirt with supportive sneakers.
Jeans are not permitted in the workout areas. This is because
jeans have metal grommets and generally tear the padding on the
equipment. Work boots, sandals, or any other open toe shoes are
not permitted in any workout area because they do not provide
proper foot and ankle support.
Please do not wear perfume or cologne as this might affect
another persons’ allergies.
10. How do I get reimbursed from my insurance company?
After you contact your insurance company and set up your
program, it is imperative that you swipe in for each visit and
each visit is also logged as required by your insurance company.
Each insurance company requires something different, so as you
get closer to your visit goal, please contact member services
and they will be happy to assist you. Please see our member
services department or reception desk representative for
information about what insurance companies will reimburse you.
11. Do I have to register for group classes?
Some of our most popular classes are limited to certain number
of participants due to availability of equipment or for quality
performance reasons. Please check with member services regarding
any pre-registered classes. We do suggest that you reserve your
spot in that class in advance by calling (856)881-9418.
12. Do I need to bring my own towel and soap/shampoo?
No, we offer all of these amenities at the club for your
convenience. Towels are available for a nominal fee (daily or
monthly) and our other products are complimentary. Please,
however, refrain from using excess product as this is a huge
waste or you may choose to bring your own products with you. We
ask that you take them with you when you leave.
If you still have questions about your membership or any other
service, please contact our member services department or our
reception desk at any time. We are here to help you in any way
we can (856)881-9418.
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Getting the
Most Out of Your First 30 Days of Fitness |
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Now that you have invested
in a Four Seasons membership, you want to
get the most out of it. Here are a few
suggestions to get started in the right
direction.
*It takes 21 days to create a habit. Your
attendance during the first month is
critical to your success. To maximize your
chances of success please do the
following:
1. Attend an orientation workshop as soon
as possible.
2. Schedule a Fitness Assessment
3. If you have not done so already, sign
up for the “Fast Track to Fitness Program”
and learn your 3 new programs right away.
4. Hire a Personal Trainer and see
dramatic results immediately.
5. Take a group exercise class, like
spinning, where you can burn up to 900
calories in just 50 minutes!
6. Schedule your visits to the club as
mandatory and try to keep it regular (ex:
Monday, Wednesday, Friday or Tuesday,
Thursday, Saturday).
7. Try to make it to the club at least 3x
a week. This will help to create the
habit.
8. Get to know the staff of Four Seasons.
The more we get to know you, the more we
will be able to help you.
9. Sign up for the Fit Tips Newsletter
delivered right to your email inbox every
month. By doing this, you’ll be one of the
first to know of special promotions,
events, fantastic healthy recipes, and
unbelievable fitness tips to keep you
motivated and to keep you getting results.
EXCELLENCE IS NOT AN ACT, BUT A HABIT
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